Terms of Service – Gifts by My

‌Effective Date: September 30, 2026‌

Welcome to the official digital platform operated by Gifts by My j.d.o.o., accessible at www.giftsbymy.com. These Terms of Service set out the legally binding rules, rights, and responsibilities that govern every user’s access to our website, browsing activities, order submissions, purchases, and all interactions with our brand. By visiting, browsing, or completing any transaction on our platform, you confirm that you have read, understood, and fully agreed to abide by every clause outlined in this document. These terms are crafted to align with our brand core belief that “Small trays, big cozy home joy”, protecting the interests of both Gifts by My j.d.o.o. and all our 75k+ satisfied customers across Croatia who love our thoughtfully designed trays and coasters.

1. Official Identification & Contact Information

For all service inquiries, dispute notifications, and formal communication related to these Terms of Service, you may reach out to our registered official channels at any time:

‌Full Registered Business Name‌: Gifts by My j.d.o.o.
‌Official Operating Website‌: www.giftsbymy.com
‌Contact Email for Inquiries‌: [email protected]
‌Registered Physical Address & Operational Warehouse‌: Ulica Vladimira Nazora 36, 49247 Zlatar-Bistrica, Croatia
‌Official Customer Service Phone Line‌: +385 49 461 540
Our support team operates during standard Croatian business hours, and will respond to all formal communication related to these Terms of Service within 2 working days after receipt, to resolve your concerns in a timely and transparent manner.

2. Platform Usage Eligibility & User Obligations

By accessing www.giftsbymy.com, you confirm that you are at least 18 years of age, or you are accessing the platform under the full supervision and consent of a legal adult guardian who will take full responsibility for all your actions on the website. All content on our platform, including but not limited to product descriptions, high-resolution images of our 230+ total product lines, customer review content, design sketches, brand video assets, and all text materials introducing our 7+ years of product experience, are protected by local copyright and intellectual property laws in Croatia. You may not copy, distribute, modify, resell for commercial profit, or use any of these copyrighted assets without the explicit written permission from the official team of Gifts by My j.d.o.o..

You agree that you will not take any malicious actions against the normal operation of our website, including but not limited to launching automated bots to scrape massive product data, uploading malicious virus code to break our platform security, submitting fake user orders with no intention to pay, or using the comment and review areas of the website to post illegal, defamatory, or misleading content that harms the reputation of Gifts by My j.d.o.o., our partners, and other platform users. If our team confirms that you have violated any of these usage rules, we reserve the right to temporarily suspend or permanently restrict your access to all functions of www.giftsbymy.com, and we retain the right to pursue corresponding legal liabilities if your actions cause tangible losses to our brand.

3. Order Submission, Payment & Product Information

All product listings displayed on www.giftsbymy.com, including our premium desktop decor trays, coaster sets, and all other home styling pieces, come with detailed, accurate descriptions covering material properties, size specifications, heat resistance levels, care instructions, and pricing information. While our team makes every effort to ensure all display information is 100% accurate, very rare minor chromatic aberration may exist between the product image shown on different device screens and the actual physical item, which does not count as a product defect that qualifies for automatic return. All product prices are listed in Croatian Kuna (HRK), and all displayed prices include the applicable local value-added tax, with no hidden charges that are not clearly stated on the checkout page.

When you submit an order, you confirm that all the information you provide on the checkout page — including your full recipient name, valid contact phone number, precise delivery address, and selected payment method — is complete and accurate. After your payment is successfully processed, our system will send you an automatic order confirmation email to your registered mailbox, and our warehouse team will conduct a strict pre-shipment quality check for your ordered items before dispatching. Gifts by My j.d.o.o. reserves the right to cancel any order with suspicious payment verification issues, or orders that list an undeliverable address outside of our official shipping coverage scope, and we will issue a full refund back to your original payment method within 3 working days if such cancellation occurs.

All our products are crafted with durable, eco-friendly materials, rooted in local Croatian daily living habits. Our non-slip bottom design for most trays and coasters is tested to keep mugs and small items perfectly steady on the table, and the soft matte texture and heat-resistant surface are refined through repeated product tests to meet daily use needs for hot coffee mugs, snack storage, and stationery organization for kitchen counters, living spaces, and study desks. Our team never publishes false product parameters or fake product performance descriptions, and all content on our product pages strictly matches the actual physical features of the items you will receive.

4. Shipping, Return & Refund Terms

The shipping rules for all orders are fully aligned with our publicly released Shipping Policy on www.giftsbymy.com. Standard local delivery within Croatia usually takes 3 to 7 working days after your order is marked as dispatched, and we offer free standard local shipping for all orders over 200 HRK, with a flat rate of 25 HRK applied to all orders under this threshold. Our team is not liable for delivery delays caused by extreme weather conditions, unexpected courier operational adjustments, or incorrect address information submitted by users during checkout, and we will send timely notification emails to all affected customers if large-scale delivery delays are foreseen during major local holiday promotional periods.

The return and refund rules for all purchases strictly follow our official Refund and Returns Policy. Unopened, unused products that still keep their original factory seal can be returned within 30 calendar days after you receive the order. As a strictly enforced rule, we do not approve any “refund only” requests, which means all valid refund claims must be accompanied by the physical return of the corresponding product to our registered address Ulica Vladimira Nazora 36, 49247 Zlatar-Bistrica, Croatia. After our warehouse team inspects the returned item to confirm it meets all eligibility criteria, we will process the corresponding refund back to your original payment method within 5 to 7 working days.

If you receive a product with obvious manufacturing defects or transit-related damage that does not match the product description, you can contact our support team within 7 days of delivery with clear photo proof of the issue, and our team will arrange targeted solutions including free re-dispatch or eligible return services for you, to ensure your shopping experience meets our 4.85/5 customer rating standard that has been recognized by over 75,000 local customers.

5. Intellectual Property & User-Generated Content Rights

All content that users actively upload and submit to www.giftsbymy.com, including customer product photos, public reviews, feedback messages, and other user-generated content, grants Gifts by My j.d.o.o. a permanent, non-exclusive, royalty-free right to display, edit, reproduce, and use this content for non-commercial or brand promotional purposes on our official website and other official social media channels. We will never use your personal uploaded content for any unauthorized commercial purposes outside the scope of brand display, and we will protect your personal identifiable information in all user-generated content in strict accordance with our Privacy Policy.

Except for the rights explicitly granted in these terms, all users retain full ownership of their personal intellectual property for the content they submit to our platform. If you believe any content on our website has violated your intellectual property rights, you can send a formal notification letter with relevant proof materials to our official contact email [email protected], our team will verify the submitted claim as soon as possible and take corresponding actions including removing the suspected infringing content within 7 working days.

6. Limitation of Liability

Within the maximum permitted scope of local laws in Croatia, Gifts by My j.d.o.o. shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the products you purchase from our platform, including but not limited to loss of expected profits, loss of unrelated personal property that is not related to our products, and inconvenience caused by subjective misoperation of the purchased items by users. The total maximum compensation liability of Gifts by My j.d.o.o. for any claim related to your order will never exceed the actual total amount you paid for that specific order.

Our team has made every effort to ensure that the website browsing experience is smooth and secure, but we do not guarantee that the platform operation will be 100% uninterrupted, completely free of security loopholes, or fully compatible with all old versions of electronic device systems. We will conduct regular maintenance and system upgrades for the website, and we will post advance notification on the homepage of www.giftsbymy.com if planned maintenance will cause temporary unavailability of part of the website functions.

7. Policy Modification & Dispute Resolution

Gifts by My j.d.o.o. reserves the right to update, adjust, or revise these Terms of Service when necessary to align with changes in local laws, operational adjustments, or new service expansions. All revised versions of these Terms of Service will be posted on this dedicated page on our official website, with a clearly marked new effective date. Your continued browsing and shopping activities on our platform after the new effective date of the revised terms will be regarded as your full acceptance of all updated clauses.

All disputes arising from these Terms of Service, your shopping activities on www.giftsbymy.com, or interactions with our brand will first go through friendly negotiation between you and our customer support team. If a mutually acceptable resolution cannot be reached through negotiation, all disputes will be submitted to the jurisdiction of the local competent court where the registered address of Gifts by My j.d.o.o. is located, in strict accordance with the relevant laws of Croatia.

These Terms of Service, together with our independent Shipping Policy, Refund and Returns Policy, and Privacy Policy, constitute the full complete agreement between you and Gifts by My j.d.o.o. for all your activities on our official website. No verbal promises or informal communications that are not explicitly recorded in these official documents will replace the legal binding effect of these Terms of Service.