Shipping Policy – Gifts by My

Effective Date: September 30, 2026‌

Welcome to the official shopping platform of Gifts by My j.d.o.o., accessible at www.giftsbymy.com. This Shipping Policy lays out all standardized terms, delivery timelines, service scopes, and post-shipping support rules for every order of our thoughtfully curated desktop trays, coasters, and home styling products, to deliver a predictable, transparent, and reliable delivery experience for all our valued customers across Croatia. As a home-grown brand rooted in local Croatian daily living habits, we have refined our full shipping workflow over 7+ years of product experience to match the needs of our 75k+ satisfied customers, and this policy applies to every purchase completed on our official website from the effective date onwards.

1. Official Contact Channels for Shipping Inquiries

If you need to track a pending order, request delivery updates, or report any shipping-related issue, our dedicated support team is ready to assist you through the following official channels:

‌Registered Company Name‌: Gifts by My j.d.o.o.
‌Official Brand Website‌: www.giftsbymy.com
‌Contact Email for Shipping Support‌: [email protected]
‌Physical Warehouse & Operational Address‌: Ulica Vladimira Nazora 36, 49247 Zlatar-Bistrica, Croatia
‌24/7 Shipping Helpline‌: +385 49 461 540
Our team will respond to all shipping-related inquiries within 2 working days, and provide real-time tracking details for your order upon verification of your order ID.

2. Shipping Coverage & Delivery Timelines

We currently focus on delivering all 230+ of our eco-friendly, thoughtfully designed product lines to all regions across Croatia, to ensure every local household can receive our neat, warm home styling pieces without unnecessary cross-border delays. After your payment is confirmed successfully on our website, our warehouse team will carry out a strict pre-shipment inspection for your ordered trays or coasters, to confirm no defects or packaging damage exist before dispatching the parcel.

For all standard local delivery orders, the full transit time from our warehouse to your designated delivery address usually takes 3 to 7 working days, this timeline is calculated from the day your order is marked as dispatched. During peak promotional periods, major local holidays, or extreme weather conditions that affect courier operations, there might be a slight 1 to 2 working day delay to the standard delivery timeline, and our support team will send you a timely notification via email if such a delay is foreseen for your order. All orders are carefully packed with shock-resistant protective materials, to ensure the non-slip bottoms, heat-resistant surfaces and soft matte textures of our trays and coasters stay in perfect condition during transit.

3. Shipping Fees & Order Dispatch Rules

We offer free standard local shipping for all orders over 200 HRK placed on www.giftsbymy.com. For orders under this threshold, a flat low-rate shipping fee of 25 HRK will be applied automatically at checkout, with no hidden additional handling or service charges added to your order. Once you submit your delivery address during checkout, double-check to confirm all information including your full recipient name, accurate contact phone number, and precise street address is entered correctly, as we cannot be held responsible for delivery failures caused by incorrect or incomplete address information provided by customers.

If you need to modify your designated delivery address after submitting your order but before it is dispatched from our warehouse, you can contact our support team immediately via the official phone or email, and we will update your address information free of charge before the parcel is handed over to our partner courier. Once the order has been dispatched from our facility, address modification requests can only be coordinated directly with the assigned courier, and we will provide full support to help you reach the courier team for adjustments.

4. Post-Shipping Issue Resolution

If you notice visible damage to the outer packaging of your parcel at the time of delivery, you are recommended to sign for the parcel after verifying the inner products, or refuse the delivery and contact our support team right away. In cases where you find the delivered product has manufacturing defects or transit-related damage that does not align with its official product page description, you can submit a photo proof of the issue to our team within 7 days of receiving the order, and we will arrange a free re-dispatch or eligible return solution for you in line with our public returns policy.

Gifts by My j.d.o.o. reserves the right to adjust and update this Shipping Policy when necessary, all revisions will be published on this page with a clear updated effective date. For any shipping concerns that are not covered in the terms above, do not hesitate to reach out to our support team for personalized assistance at any time.